Refund policy
At DaZzy Store, we want you to be satisfied with your purchase. If you receive a product that is eligible for return, you may request a return within 14 days of receiving your order, subject to the conditions below.
1. 14-Day Return Period
You must contact us within 14 days of receiving your product if you want to request a return.
After 14 days, we may not be able to accept the return request.
2. Products Eligible for Return
To be eligible for a return, the product should generally be:
- Unused or in its original condition.
- In the original packaging where applicable.
- Complete with included accessories.
- Free from damage caused by the customer.
- Accompanied by reasonable proof of purchase or order information.
Certain products may have additional return restrictions depending on their nature.
3. Damaged or Defective Products
If your product arrives damaged, defective, or different from what you ordered:
- Contact us as soon as possible.
- Provide your order details.
- Provide clear photos or videos showing the issue.
- Keep the original packaging and product.
- Do not throw away or modify the product before we review the issue.
After reviewing the case, we will let you know the available resolution.
4. Refunds
If your return is approved, we will process the applicable refund according to the circumstances of the return and the payment method used.
Refund processing time may vary depending on the payment method or financial service provider.
5. Return Shipping
For approved returns, return-shipping responsibility may depend on the reason for the return.
If the product is damaged, defective, or incorrectly sent by us, we will review the case and provide appropriate instructions.
For returns requested for other reasons, the customer may be responsible for applicable return delivery costs.
6. Items That May Not Be Eligible
For hygiene, safety, or other practical reasons, certain products may not be eligible for return once opened or used.
This may include certain:
- Personal-care products
- Hygiene products
- Baby-care products
- Used products
- Customized products
- Products damaged through customer misuse
Eligibility will depend on the specific product and applicable circumstances.
7. How to Request a Return
To request a return:
- Contact us within 14 days of receiving your order.
- Provide your order number and contact information.
- Explain the reason for the return.
- Provide photos or videos if requested.
- Wait for our return instructions.
- Send the product only according to the instructions provided by DaZzy Store.
Please do not send a product back without contacting us first.
8. Product Inspection
Returned products may be inspected before a refund, replacement, or other resolution is approved.
A return may be rejected if the product shows damage caused by misuse, improper handling, modification, or use beyond normal conditions.
9. Exchanges
If an exchange is approved, the replacement product will depend on availability.
If the same product is unavailable, we may offer another suitable resolution.
10. Contact Us
For return and refund requests, contact:
DaZzy Store
Email: thedazzystore@gmail.com
Phone: 03274596084
Location: House No. 207, Street No. 8, Near Nadir Wali Masjid, Purani Mandi, Pattoki, Pakistan
Important: This is a general store-policy draft. Before publishing, make sure the 14-day terms and any exclusions comply with the consumer-protection laws applicable to your business and customers.